faq

Can I see rental items in person?

Yes! We'd love to host you in our showroom in the Crossroads to check out items and fabrics in person. You can email hello@citrustable.com to make an appointment.

What size events do you service?

We are happy to service any size event we can accommodate with our inventory, however we’ve found the best fit for us is the small to midsize weddings and events. On average, we carry 200 napkins of each design, and 8-10 linens per size, per design.

Do you carry plain, solid color linens?

The only solid color linens we carry are in our velvet & organic cotton line. Beyond that, we don't stock solid polyester linens in-house, but are happy to source them and include them in your rental order if you’re trying to coordinate with one of our prints.

Can I borrow items for a photo shoot?

Absolutely. We love to collaborate with other vendors and planners, and welcome the opportunity for styled shoots. If we have the items in stock and available, we're game! All we ask in return is for a handful of specific photo shots from the professional photographer involved in the shoot. Drop us a note on our Contact page, or send us an email at hello@citrustable.com with your specific requests.

What size linens do you carry?

Napkins are 18” x 18”; Rectangle linens are available in 90" x 132" and 90" x 156"; Round linens are available in 122" and 134" round linens. Patterned and velvet table runners are 17" x 108"; organic cotton runners are 22" x 156".

How long can I keep the linens?

Standard rental periods are three days during the week, or four days for a weekend event (Friday through Monday). If you need the linens earlier or later, we’re happy to discuss availability with you.

What if I need to change my order?

If you require changes to your order after signing the contract, please email them to your rep, or hello@citrustable.com. Final confirmation of your order is required thirty (30) days before your items are scheduled for delivery or will-call pickup. You can make changes to your order up until this date. After this date, you may not make reductions to your order, but you can make additions to your order - pending item availability. If shipping, please be aware that additional shipping charges may apply if expedited shipping is required to meet your event date.

Can I cancel my order?

If you cancel your order before your final confirmation date, the deposit is forfeited or may be used as a credit toward a future event. No further balance would be due for this order. If you cancel your order within 30 days of your event date, your deposit is forfeited. Cancellations within 48hrs of your order leaving our inventory will be charged in full.

Is there an order minimum?

No, we’re happy to accommodate (and appreciate!) all orders, large or small. Although we don't have an overall order minimum, there is an order minimum for delivery. Only orders with an item total of $350 or more are eligible for delivery. Item total = total before tax and delivery are calculated.

What if a linen gets stained or damaged during my event?

Upon return of your order, all linens are counted and inspected to account for any lost or damaged linens. We understand that normal food and wine stains happen, so we don’t consider that damage. However, in the event of any missing or unsalvageable linens (many due to burns, rips, permanent marker stains, excessive soiling, etc.), you will be charged the replacement cost of the linen which is noted in your rental contract at signing. Replacement costs for each item are also noted in the contract line items.

Do I have to pay for linens that I don’t use?

Yes, you are responsible for full payment of your contracted order, whether you used them during your event or not. Once they have left our warehouse, they are out of our inventory and therefore unavailable for us to rent to other clients. We are happy to make any adjustments to your order during your final confirmation one (1) month out from the date the linens are to arrive to you.

What happens if my order is not returned on time?

If our team is picking up at your venue, linens should be available and accessible at the location of original drop-off on the agreed upon pick-up date and time. If shipping, we should be able to track your order return via the UPS return label tracking number within one day after your rental term expires. If not, you will start incurring a 10% late fee for each day your order is missing. If unforeseen circumstances force you to return your order late, please just let us know so we are aware and can discuss further and help you avoid any late fees.

What are your payment terms?

We require a 50% deposit via credit card or check upon contract signing. The remaining balance is due in full upon final confirmation of your order one (1) week before your event date. NOTE: If you choose to pay the balance in full at the time of signing, and you later have reductions to your order, WE ARE NOT ABLE TO ISSUE REFUNDS. This is why we only require a 50% deposit at the time of signing - to allow for changes later in the planning process.

Can I receive swatches to see and feel the fabric before ordering?

Yes! We’re happy to send you fabric swatches at no charge. Please email hello@citrustable.com with the patterns you’d like to see. We send all swatches via USPS.

How do I place my order?

As you're browsing linens and tabletop items on the site, you can add items to your wishlist. It functions like a shopping cart feature on a regular e-commerce site, but will not require any payment information to submit. Once you submit your wishlist through the site, our team will check availability of all items on your indicated event date and will be in touch within one business day with a proposal.

How far in advance do I need to place my order?

More time is ALWAYS better to ensure your desired inventory is available on your event date, but never hesitate to submit a wishlist or contact us with your specific needs. Even if it's short notice, we'll always try and make it work!

Do you ship outside of Kansas City?

Yes, however, we are only able to ship linens, and not able to ship any tabletop items. Shipped orders will arrive via UPS on or before the agreed upon date, - which is typically one day before your event date. Linens will arrive in a box or bag, washed, cleaned and ready for use. Please keep all original packaging, including shipping labels in the same box they arrive in. At the conclusion of your event, simply shake off any food debris and place the dirty linens back in the box or bag. Note the return shipping label is already taped on the inside flap of the arrival box. Simply reverse the flaps so the return label shows when return shipping.

Will you deliver and/or pick-up my order? And will you place my linens on the tables?

Yes, orders with an item total of $350 or more are eligible for delivery, pending date availability. Additional delivery/pickup fees will apply depending on your location within the city. In addition, if you need assistance placing linens on tables, we are happy to assist for an additional fee.

Note: If we’re placing linens, we can serve you more efficiently if the tables are already set up upon our arrival. Additional fees will apply for excess time on site for our team if the room is not set.

Can I pick up my order?

Yes, will-call pickup is available from our Crossroads Showroom at 2020 Baltimore #105, KCMO 64108. Your pickup and return dates/times will be outlined on your order.

Do I need to launder the linens before returning?

We ask that you NOT wash the linens after your event. We don't want to take out all of the fun of renting these unique, special pieces! Instead, give those linens a shake to remove any food or floral debris, and place them in the duffel bag provided. Our linens are one-of-a-kind and require special care when laundering so we will handle the dirty work!

Can you deliver to a hotel or another address?

Of course. If you're shipping to a hotel, we’ll need to know the hotel name and address, and the name of a guest staying at the hotel, or the event contact/planner.